Welcome to our site

Involved in the Telecommunications Industry in 1999 with experience working with the Alcatel-Lucent enterprise product suite since 2000. Participated in over 80 Alcatel-Lucent telephone system installations. Providing services such as database collection, system design, and technical programming and training. Adept at designing and programming the Alcatel-Lucent Contact Center Distribution (CCD) applications. Participated in the installation and training for over 45 customer sites, three of which involved Genesys integration. Provide stand up instruction and have trained over 5,300 end-users, train-the-trainer, and system administration courses to customers and other technicians. Skilled in technical writing and graphics skills, developed system design standards and checklists, training presentations, coursework, and end-user handouts.

Our Company Services

Our services are in support of Alcatel-Lucent Omni-PCX installations by providing technical assistance, project management, systems support, data collection, end user programming, training material development, and standup instruction.